COVID-19 & Business Information

COVID-19 (Coronavirus) & Business Information - UPDATED 6th August 2020

** We are open at Darlington, Aycliffe, Durham, Chester Le Street, Sunderland and Consett 8.30am-5.30pm Monday-Friday, 8.30 to 3pm Saturday.

Our Gateshead branch will not be re-opening - Please see our further information below. Customers are invited to contact our next nearest branches - Chester Le Street - on 0191 3874444 or Consett on 01207 507777 **

What it means for Croxdale Fast Fit, our Staff & Customers

WE ARE OPEN AT 6 OF 7 BRANCHES - IT’S BUSINESS AS USUAL!

We are closely monitoring and adhering to government advice regarding the developing Covid-19 (Coronavirus) outbreak. The health / wellbeing of our customers and staff is a top priority.

We are operating from five of our seven branches on reduced staffing levels at present.

All of our staff are aware of the current government advice and are undertaking additional practices to ensure our vehicles and premises adhere to high-quality hygiene standards.

All vehicles entering our workshops will be handled by staff who have followed our hygiene regulations. (Disinfecting vehicle touchpoints.)

To book your vehicle in, or if you have any concerns or queries you can get in touch with us via fastfit@croxdalegroup.com or call us on:

Durham (Croxdale) Branch: 01388 814062

Chester Le Street Branch: 0191 3874444

Consett Branch: 01207 507777

Darlington Branch: 01325 389000

Newton Aycliffe Branch: 01325 321122

Sunderland Branch: 0191 5678988

 

Steps that we are taking in response to Government advice:

1. We are taking every precaution necessary to limit the spread of the virus, closely following the advice of government experts.

2. We continue to follow strict hygiene regulations. We have stocked up on plenty of hand-wash to ensure constant hand washing facilities for staff and customers.

3. All vehicles entering our workshops will be handled by staff who have followed our hygiene regulations, with technicians using new gloves, these are changed at regular intervals, new seat covers and floor mats on every vehicle.

4. The main interior and exterior touch points will be wiped down with antibacterial wipes on exiting the vehicle.

5. Anti-bacterial wipes are available at all branch receptions for customer use.

6. Reception touch points such as PDQ machines, desks, seating area, door handles are all regularly disinfected.

7. Verbal authorisation for work, we will confirm and sign on your behalf (rather than customers using a pen to sign signature).

8. In line with other businesses, we are now operating a 'card only' payment system, please do not bring or use cash to pay for your invoice.

9. Maintain a 2 metre gap with customers and staff, we ask our customers to adopt this strategy too, maintain these spaces inside and outside of our customer receptions.

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We understand there is a lot of uncertainty at this time but we will continue to follow the government's advice.

Stay safe, keep positive, take care of yourself and others, and we wish you all the very best during this difficult period. We will ALL work together and we will get through this.

 

Best wishes

 

David Urwin

Managing Director

 

Gateshead Branch information:

 

Important News – Croxdale Fast Fit Gateshead

                               

 

As a valued customer of Croxdale Fast-Fit we have some important news for you.

 

After a great deal of consideration, we have taken the decision not to re-open our Gateshead Branch after its temporary closure on 10^th April 2020 due to Covid-19.

 

This decision was not taken lightly and will inevitably affect not just our Croxdale family but you and your family as well.

 

Covid-19 has had a devastating effect on various business across the country. Moving forward we need to streamline our business so that we can still offer the same value for money repairs for all our customers during these difficult times.

 

Our business from the Gateshead Branch will be centralised to one of our other sites, the closest to you being;

 

Chester-le Street branch                                        Consett Branch

Park Road South                                                      Sherburn Terrace

Chester-Le-Street                                                    Consett

DH3 3LS                                                                    DH8 6ND

0191 3874444                                                         01207 507777

 

We will still be able to offer our high standard of service and quality at all our other six branches, please see our website for more details – www.croxdalefastfit.co.uk

 

May we take this opportunity to thank you for your past custom and look forward to your continued support in the future.

 

Many thanks again,

 

 

David Urwin

Managing Director

Croxdale Fast-Fit Limited