COVID-19 Information

COVID-19 Information

COVID-19 (Coronavirus) Information - UPDATED 18th April 2020


** We are open at Darlington, Aycliffe, Durham, Chester Le Street and Consett 8.30am-5.30pm Monday-Friday, closed Saturdays.


Our Sunderland and Gateshead branches are temporarily closed - customers are invited to contact our next nearest branches - Chester Le Street - on 0191 3874444 or Consett on 01207 507777 **


What it means for Croxdale Fast Fit, our Staff & Customers

WE ARE OPEN AT 5 OF 7 BRANCHES - IT’S BUSINESS AS USUAL!

We are closely monitoring and adhering to government advice regarding the developing Covid-19 (Coronavirus) outbreak. The health / wellbeing of our customers and staff is a top priority.

We are operating from five of our seven branches on reduced staffing levels at present.

All of our staff are aware of the current government advice and are undertaking additional practices to ensure our vehicles and premises adhere to high-quality hygiene standards.

All vehicles entering our workshops will be handled by staff who have followed our hygiene regulations. (Disinfecting vehicle touchpoints.)

To book your vehicle in, or if you have any concerns or queries you can get in touch with us via fastfit@croxdalegroup.com or call us on:

Durham (Croxdale) Branch: 01388 814062

Chester Le Street Branch: 0191 3874444

Consett Branch: 01207 507777

Darlington Branch: 01325 389000

Newton Aycliffe Branch: 01325 321122

 

Steps that we are taking in response to Government advice:

1. We are taking every precaution necessary to limit the spread of the virus, closely following the advice of government experts.

2. We continue to follow strict hygiene regulations. We have stocked up on plenty of hand-wash to ensure constant hand washing facilities for staff and customers.

3. All vehicles entering our workshops will be handled by staff who have followed our hygiene regulations, with technicians using new gloves, these are changed at regular intervals, new seat covers and floor mats on every vehicle.

4. The main interior and exterior touch points will be wiped down with antibacterial wipes on exiting the vehicle.

5. Anti-bacterial wipes are available at all branch receptions for customer use.

6. Reception touch points such as PDQ machines, desks, seating area, door handles are all regularly disinfected.

7. Verbal authorisation for work, we will confirm and sign on your behalf (rather than customers using a pen to sign signature).

8. In line with other businesses, we are now operating a 'card only' payment system, please do not bring or use cash to pay for your invoice.

9. Maintain a 2 metre gap with customers and staff, we ask our customers to adopt this strategy too, maintain these spaces inside and outside of our customer receptions.

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We understand there is a lot of uncertainty at this time but we will continue to follow the government's advice.

Stay safe, keep positive, take care of yourself and others, and we wish you all the very best during this difficult period. We will ALL work together and we will get through this.

 

Best wishes

 

David Urwin

Managing Director

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