Booking Terms and Conditions

Booking requests

 

When you make an online request for a service, MOT or Tyres with Croxdale Fast Fit, we will check first to make sure we can accommodate you on the date and time of your choice. We will contact you back either by phone or email to confirm the booking or to suggest the best alternative date/time.

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Specialist Oil / parts / schedules

 

Some vehicles require Longlife or fully synthetic / specialist oil as part of their schedule.

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This may incur an extra charge to the price shown but you will be advised of this before the service.

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As part of the Croxdale service schedule, we do not fit manufacturer parts as standard (see 'Manufacturer servicing' below) but we do fit OEM (original equipment manufacturer) specification parts.

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Our major petrol vehicle service includes fitment of standard spark plugs - some vehicles require platinum or iridium type spark plugs - these can be replaced at an additional charge agreed with you.

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Filters changed on the service are of a standard OEM specification - some vehicles require canister or full housing type filters which can be replaced at an additional cost agreed with you.

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Air conditioning

 

We now offer Air Conditioning recharge, servicing and repair at all branches. Price and availability does depend on the vehicle. From January 2017, all newly registered vehicles were required use R1234 gas. A recharge of this gas would be £110.00 for up to 500g of refrigerant. Before 2017, some vehicles used this gas and some used the previous type gas, named R134. The gases are not interchangeable, the correct gas for the vehicle must be used. If your car used the 'old' gas, the price would be £75.00 for up to 500g of refrigerant. In the unlikely event that your vehicle requires more than 500g of refrigerant in the system, an additional charge would apply. 

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Air conditioning availability :

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Both refrigerant types are available at our Durham, Chester Le Street and Consett branches.

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Newton Aycliffe, Darlington and Sunderland branches can supply the newer R1234 refrigerant only.

 

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Guarantees

 

All parts carry a 12 month / 12,000 mile guarantee, whichever occurs sooner.

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Service labour carries a 3 month / 3,000 mile guarantee, whichever occurs sooner.

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Some exhaust carry a 2 year guarantee. You will be advised of this on your invoice.

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'Manufacturer' or 'Dealer' Services

 

If your car is still under it's manufacturers warranty - look no further - we can help there too. For an increase over our normal prices, we can service your vehicle exactly to the manufacturer guidelines using genuine parts, usually at a significantly lower price than the main dealer can offer. If you require a manufacturer or dealer service, just let us know when booking in.

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Contact us to get a quote for servicing using manufacturer parts.